Returns & Exchanges
At OrthoSTAT, we want you to be completely satisfied with your purchase. If your orthotic footwear or apparel doesn't provide the perfect fit, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Label and Ship
Print the prepaid shipping label provided through our portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing