Frequently Asked Questions
Everything you need to know about OrthoSTAT comfort and style.
How do I know which size to order?
We provide a detailed size guide on every product page. Since OrthoSTAT footwear is designed for anatomical support, we recommend measuring your foot length in centimeters and comparing it to our chart for the most accurate fit.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing and your location.
What is your return policy?
We offer a 30-day 'Walk on Air' guarantee. If you are not completely satisfied with the comfort or fit of your shoes, you can return them in their original packaging for a full refund or exchange.
Are OrthoSTAT shoes suitable for medical conditions like plantar fasciitis?
Yes, our footwear is specifically engineered with orthotic arch support and cushioning to help alleviate symptoms of plantar fasciitis, bunions, and general foot fatigue.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What materials are used in OrthoSTAT footwear?
We use premium, breathable materials including high-grade leather, moisture-wicking mesh, and our proprietary ergonomic foam insoles to ensure durability and all-day comfort.